User-Defined Research and Customer Satisfaction

User-Defined Research

Any Research in any field you defined!

Customer Satisfaction

1. Customer Key Buying Value (KBV) Survey
2. Customer Critical Incidents
3. Customer Satisfaction Index (CSI) Tracking
4. Profit Impact of Customer Dissatisfaction

Internal Research

1. Company Close To Customer Research
2. Employee Opinion Survey
3. Complaint Handling Analysis
4. Internal Performance Gap Analysis

Partial Research Services

1. Questionnaire Design
2. Field / Data Collecting
3. Data Processing & Analysing

Research Methodology

1. In-depth Interviews
2. Focus Group Discussion
3. Consumer Panel
4. House to House Interviews
5. Mystery Shopping / Observation
6. Mall Intercepts
7. Mail Survey
8. Central Location Tests
9. Telephone Interviews

CONTACT US

Hotline : (021) 86908595/96

Whatsapp : 081802265000 (XL Axiata)

Email : binamanajemenglobal@gmail.com